At AdeeBox, we strive to provide you with high-quality products and a seamless shopping experience. We understand that occasionally, issues may arise with your order. This Return & Refund Policy outlines the guidelines for returns and replacements for damaged or defective products.
- Eligibility for Replacements: a. We only accept replacements for products that are damaged or defective upon delivery. b. To be eligible for a replacement, you must notify us within 7 days of receiving the product.
- Reporting a Damaged or Defective Product: a. To request a replacement, please contact our Customer Support team via:
- Email: contact@adeebox.com
- When reporting the issue, please provide the following information:
- Your order number
- Product name and description
- Details and images of the damage or defect
- Verification and Confirmation: a. Our Customer Support team will review your request and may require additional information or images to verify the issue. b. Upon verification, we will confirm the eligibility for a replacement.
- Replacement Process: a. If your product is eligible for a replacement, we will process the replacement as soon as possible. b. Depending on the product availability, the replacement may be shipped to you or a refund may be issued.
- Return of the Damaged or Defective Product: a. In most cases, we do not require the return of the damaged or defective product. You may dispose of it according to local regulations or as advised by our Customer Support team. b. In some cases, we may request the return of the product, and we will provide you with the necessary instructions and a prepaid shipping label.
- Refund Policy: a. Refunds are only issued if the product is out of stock or unavailable for replacement. b. If your product is eligible for a refund, we will process the refund using the original payment method. c. The refunded amount will include the product’s purchase price and any applicable taxes, but it will not include shipping or handling fees.
- Non-Eligible Situations: a. We do not accept replacement requests for reasons other than damage or defect. b. Returns for products damaged due to mishandling or improper use are not eligible for replacements or refunds.
- Shipping Damage: a. If your package arrives visibly damaged, please refuse the delivery and contact our Customer Support team immediately. b. If the damage is discovered after accepting the delivery, please inform us within 7 days of receipt along with supporting images.
- Changes to the Policy: We reserve the right to update or modify this Return & Refund Policy at any time. The revised version will be effective upon posting on our Website.
For any questions or concerns regarding our Return & Refund Policy, please contact our Customer Support team at contact@adeebox.com. Thank you for shopping with us at AdeeBox. Your satisfaction is our top priority, and we are here to assist you with any issues you may encounter.